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Berkey General Warranty Information

Berkey Water Filter Canada, www.berkeywater.ca

 

 

Warranty Information

 

 

New Millennium Concepts, Ltd. warrants their product against defects in materials or workmanship during ordinary consumer use. This Limited Warranty does not cover product issues caused by any other reason, for the time periods and conditions set forth below when purchased directly from an Authorized Berkey® Dealer.

New Millennium Concepts, Ltd. shall not be held liable for incidental or consequential damage to personal property from, but not limited to, a defective unit, improper use, abuse, accident, or neglect, etc. It is the customer’s responsibility to prevent misuse of the system and to replace parts, when, due to the natural course of wear and tear, they must be replaced. To obtain warranty service, you must provide a dated receipt for the product and may be responsible to pay for any shipping charges incurred to return the product to New Millennium Concepts, Ltd. when required.

This warranty will not apply to units which have been used for purposes not intended, which have been altered so as, in the manufacturer’s judgment, to adversely affect its performance. This warranty is for the original retail purchaser only, and cannot be transferred.

For a period not to exceed the specified warranty coverage from the date of receipt of the product by the original purchaser, New Millennium Concepts, Ltd. will, solely at its discretion, replace said product or component that New Millennium Concepts, Ltd. deems is not functioning properly during the stated warranty period.

The laws of the state of Texas, USA will govern any disputes regarding this warranty or claim made. This warranty, which is given expressly in lieu of all warranties, expressed or implied, or merchantability and fitness for a particular purpose, constitutes the only warranty made by New Millennium Concepts, Ltd.

This warranty applies only to products manufactured or exclusively distributed by New Millennium Concepts, Ltd. and its Authorized Berkey®Dealers.

 

Warranty Categories

 

NMCL Limited Warranty: 6 months

 

NMCL Limited Warranty: 1 Year

 

NMCL Limited Pro-rated Warranty: 2 Years

 

 

Specific Products

 

Black Berkey® Purification Elements and Berkey Earth® DE Filter Elements

The Black Berkey® Purification Elements and the Berkey Earth® DE Elements are covered under a two year limited prorated warranty, calculated in six month intervals. Warranty period begins from the date of receipt of the product by the original purchaser. Shipping fees will also be applied when shipping out new filters.

 

Berkey PF-2 Fluoride and Arsenic Reduction Filters and Berkey® Accessories

The Berkey PF-2 Fluoride and Arsenic Reduction Filters and all Berkey® accessories are covered under a six-month warranty. The warranty period begins from the date of receipt of the product by the original purchaser.

 

Berkey® System Housing 

Berkey® System upper and lower chambers including lids, excluding Blemished orders, are covered under a one year warranty. The warranty period begins from the date of receipt of the product by the original purchaser.

 

Super Sterasyl Ceramic Filters

The Super Sterasyl Ceramic Filters are covered under a six-month warranty. Warranty period begins from the date of receipt of the product by the original purchaser.

 

Warranty Exclusions

The following actions will void your warranty coverage:

  •  Purchasing from an unauthorized seller.
  • Attempting to use the Berkey Earth® DE Filter Elements or the Ceramic Super Sterasyl™ Filtration Elements in a pressurized manner or “priming” these elements.
  • Allowing any of the Berkey® elements to freeze.
  • Using dehumidifier water with any of the Black Berkey® Purification Elements for daily use.
  • Breaking or damaging Berkey® Products due to dropping, carelessness, cleaning, or general mishandling as determined by New Millennium Concepts, Ltd.
  • Failure to remove the Black Berkey® Purification Elements from the system prior to transporting or moving the system, resulting in broken stems.
  • The stems breaking due to not carefully installing them to the PF-2 Filters or while cleaning the elements. **Please install/clean/use the black filters with care & ease. If the stems break due to carelessness they cannot be fixed, a new pair of filters will have to be purchased at your own cost.
  • Performing a red food coloring test with the Berkey PF-2™ Fluoride and Arsenic Reduction Elements attached. The Berkey PF-2™ Fluoride and Arsenic Reduction Elements must be removed prior to performing a red food coloring test in order to stay in compliance with the six-month warranty.
  • Using the water from a water softening system. Note: this action may clog the Black Berkey® Purification Elements or cause the stainless steel to pit or rust.
  • Using saltwater with Berkey® products.
  • Using a potato peeler or other instrument to damage or disrupt the carbon of the element
  • If the product is not used in accordance with the manufacturer’s recommendations or instructions.
  • Storing Berkey® elements in a manner not approved by New Millennium Concepts, Ltd.

 

 

Berkey General Warranty Information

 

 

Black Berkey® purification elements and the Berkey Earth™ have a 2-year prorated warranty calculated in 6 months intervals. Our guarantee is pro-rated similar to the guarantee on tire tread. In other words, if you have used the filters for 6 months, 75% of the guarantee still applies and so you can get a replacement set for 25% of the normal cost.

 

The stainless systems themselves have a 12-month warranty.

 

The Berkey PF-2™ Fluoride and Arsenic Reduction Filters and all Berkey® accessories are covered under a 6-month warranty. Warranty period begins from the date of purchase of the product by the original purchaser.

 

BerkeyWater.ca (Berkey Water Filter Canada) warrants this product to be free from defects in materials and workmanship for a period of 6 months from the date of purchase unless specified. Black Berkey purification elements have a two-year prorated warranty calculated in six-month intervals. Berkey Water Filter Canada will replace or repair any product that it deems is not properly functioning during the stated warranty period. Relief under this warranty is limited to the replacement or repair of defective materials or workmanship only. Berkey Water Filter Canada shall not be held liable for incidental or consequential damage to personal property from, but not limited to, a defective unit, improper use, abuse, accident, or neglect, etc. No warranty will apply to units which have been used for purposes not intended, which have been altered so as, in the manufacturer’s judgment, to affect adversely its performance. This warranty is for the original retail purchaser only, and cannot be transferred.

 

Berkey Water Canada fully warranties the Berkey line of products. You may contact BerkeyWater.ca at any time to report an issue with your product. Berkey Water Filter Canada are here to help you! We are a reliable, upstanding, and quality company that will promptly address your needs and want to make sure everything is perfect with your purchase and investment in the Berkey line of products. If for any reason you need additional assistance or have questions about the process, please contact info@berkeywater.ca

 

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