Berkey Returns & Exchange Policy
Returns of Berkey products are a rare occurrence due to their high customer satisfaction rate. If for any reason you do not want your order after it has been placed, it will be treated as a return. If you are dissatisfied with an item(s) you purchased from us that has not been used or assembled, please contact us within 14 days of receipt. Return shipping is at the buyer’s expense unless there was an error made by us. The item(s) must be unused or assembled and returned in the original retail box/packaging. If an item is returned damaged by personal handling or return shipping and not returned in re-saleable condition, it will not be eligible for a refund or exchange.
In the case of a return, the customer is responsible for return shipping fees, insurance and a 20 % restocking fee for the item(s). Restocking fees are imposed by the manufacturer. Once there is a confirmed receipt of the item(s), BerkeyWater.ca will refund 80% of your original purchase price minus the original shipping charges. Refund will be issued to the credit card via payment was made or by an Interac/ Bank e–Transfer.
In the case of an exchange, the customer is responsible for return and re-shipping fees, insurance and a 20% restocking fee for the item(s). Restocking fees are imposed by the manufacturer. Once there is a confirmed receipt of the item(s), BerkeyWater.ca will contact the customer regarding any exchange fees.
If you need to perform any water test as per your needs and concern, the customer will need to get it done within the first 10 days of purchase.
You must follow the proper protocols or the test results will not comply with the rules and regulations.
No returns or full refunds can be made without proper proof of concept and/or with it being passed the 10 days of purchase limit.
Please check for any defective products within 5 days and report it with proof.
Black Berkey® purification elements and the Berkey Earth™ have a 2-year prorated warranty calculated in 6 months intervals. Our guarantee is pro-rated similar to the guarantee on tire tread. In other words, if you have used the filters for 6 months, 75% of the guarantee still applies and so you can get a replacement set for 25% of the normal cost.
Once the Black Berkey filters have been used, they cannot be returned for a money back clause. A new set of filters will be given if there is any problem. (* Terms & Conditions Apply *)
A Canada Post carrier will attempt delivery at the address provided when placing the BerkeyWater.ca order. If you are unavailable for delivery, Canada Post carriers will leave a Delivery Notice Card on your door or mailbox advising you of the attempted delivery, and that the package is now available at your local Canada Postal office/outlet for pick up. This notice will include a phone number and postal address to contact for more information and pick up. Canada Post will send via your order email address Ship/Exception/Delivery tracking notifications. Your package will be available for pick up for 15 calendar days, after which it will be returned to Berkey Canada. In this case, the customer is responsible for all shipping fees, all product will be incurred/asset 20% restocking fee for all item(s) returned undelivered.
Please understand the above policies are made to keep costs down for the consumer and to make the purchase process as efficient as possible. Berkey Canada strives to provide you with an outstanding customer experience.
For any further questions regarding our Guarantees, Shipping, Return, and Exchange Policy, please contact Berkey Canada Customer Support.