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Berkey Water Filter Canada Terms & Conditions

 

Berkey General Warranty Information

 

Black Berkey® purification elements and the Berkey Earth™ have a 2-year prorated warranty calculated in 6 months intervals. Our guarantee is pro-rated similar to the guarantee on tire tread. In other words, if you have used the filters for 6 months, 75% of the guarantee still applies and so you can get a replacement set for 25% of the normal cost.

Once the Black Berkey filters have been used, they cannot be returned for a money back clause. A new set of filters will be given if there is any problem. (* Terms & Conditions Apply *)

The stainless steel systems themselves have a 12-month warranty, depending on a set of standards.

The Berkey PF-2™ Fluoride and Arsenic Reduction Filters and all Berkey® accessories are covered under a 6-month warranty. Warranty period begins from the date of purchase of the product by the original purchaser.

BerkeyWater.ca (Berkey Water Filter Canada) warrants this product to be free from defects in materials and workmanship for a period of 6 months from the date of purchase unless specified. Black Berkey purification elements have a two-year prorated warranty calculated in six-month intervals. Berkey Water Filter Canada will replace or repair any product that it deems is not properly functioning during the stated warranty period. Relief under this warranty is limited to the replacement or repair of defective materials or workmanship only. Berkey Water Filter Canada shall not be held liable for incidental or consequential damage to personal property from, but not limited to, a defective unit, improper use, abuse, accident, or neglect, etc. No warranty will apply to units which have been used for purposes not intended, which have been altered so as, in the manufacturer’s judgment, to affect adversely its performance. This warranty is for the original retail purchaser only, and cannot be transferred.

Berkey Water Canada fully warranties the Berkey line of products. You may contact BerkeyWater.ca at any time to report an issue with your product. Berkey Water Filter Canada is a reliable, upstanding, and quality company that will promptly address your needs. If for any reason you need additional assistance or have questions about the process, please contact info@berkeywater.ca

 

Customers are responsible to pay the shipping fees for RMA related orders. ($15+)

 

 

Warranty Information

 

 

New Millennium Concepts, Ltd. warrants their product against defects in materials or workmanship during ordinary consumer use. This Limited Warranty does not cover product issues caused by any other reason, for the time periods and conditions set forth below when purchased directly from an Authorized Berkey® Dealer.

For a period not to exceed twelve months from the original date of purchase of the product, New Millennium Concepts, Ltd. will, solely at its discretion, replace a stainless steel system or component that it deems is not functioning properly during the stated warranty period. The Berkey Light system is covered under a six month warranty.

 

New Millennium Concepts, Ltd. shall not be held liable for incidental or consequential damage to personal property from, but not limited to, a defective unit, improper use, abuse, accident, or neglect, etc. It is the customer’s responsibility to prevent misuse of the system and to replace parts, when, due to the natural course of wear and tear, they must be replaced. To obtain warranty service, you must provide a dated receipt for the product and may be responsible to pay for any shipping charges incurred to return the product to New Millennium Concepts, Ltd. when required.

This warranty will not apply to units which have been used for purposes not intended, which have been altered so as, in the manufacturer’s judgment, to adversely affect its performance. This warranty is for the original retail purchaser only, and cannot be transferred.

For a period not to exceed the specified warranty coverage from the date of receipt of the product by the original purchaser, New Millennium Concepts, Ltd. will, solely at its discretion, replace said product or component that New Millennium Concepts, Ltd. deems is not functioning properly during the stated warranty period.

The laws of the state of Texas, USA will govern any disputes regarding this warranty or claim made. This warranty, which is given expressly in lieu of all warranties, expressed or implied, or merchantability and fitness for a particular purpose, constitutes the only warranty made by New Millennium Concepts, Ltd.

This warranty applies only to products manufactured or exclusively distributed by New Millennium Concepts, Ltd. and its Authorized Berkey®Dealers.

 

Warranty Categories

 

NMCL Limited Warranty: 6 months

 

NMCL Limited Warranty: 1 Year

 

NMCL Limited Pro-rated Warranty: 2 Years

 

 

Specific Products

 

Black Berkey® Purification Elements and Berkey Earth® DE Filter Elements

The Black Berkey® Purification Elements and the Berkey Earth® DE Elements are covered under a two year limited prorated warranty, calculated in six month intervals. Warranty period begins from the date of receipt of the product by the original purchaser. Shipping fees will also be applied when shipping out new filters – Shipping Charges will be extra (Not Covered By The Company for various reasons). 

 

Berkey PF-2 Fluoride and Arsenic Reduction Filters and Berkey® Accessories

The Berkey PF-2 Fluoride and Arsenic Reduction Filters and all Berkey® accessories are covered under a six-month warranty. The warranty period begins from the date of receipt of the product by the original purchaser.

 

Berkey® System Housing 

Berkey® System upper and lower chambers including lids, excluding Blemished orders, are covered under a one year warranty. The warranty period begins from the date of receipt of the product by the original purchaser.

For a period not to exceed twelve months from the original date of purchase of the product, New Millennium Concepts, Ltd. will, solely at its discretion, replace a stainless steel system or component that it deems is not functioning properly during the stated warranty period. The Berkey Light system is covered under a six month warranty.

 

Super Sterasyl Ceramic Filters

The Super Sterasyl Ceramic Filters are covered under a six-month warranty. Warranty period begins from the date of receipt of the product by the original purchaser.

 

Warranty Exclusions

 

The following actions will void your warranty coverage:

  •  Purchasing from an unauthorized seller.
  • Attempting to use the Berkey Earth® DE Filter Elements or the Ceramic Super Sterasyl™ Filtration Elements in a pressurized manner or “priming” these elements.
  • Allowing any of the Berkey® elements to freeze.
  • Using dehumidifier water with any of the Black Berkey® Purification Elements for daily use.
  • Breaking or damaging Berkey® Products due to dropping, carelessness, cleaning, or general mishandling as determined by New Millennium Concepts, Ltd.
  • Failure to remove the Black Berkey® Purification Elements from the system prior to transporting or moving the system, resulting in broken stems.
  • The stems breaking due to not carefully installing them to the PF-2 Filters or while cleaning the elements. **Please install/clean/use the black filters with care & ease. If the stems break due to carelessness they cannot be fixed, a new pair of filters will have to be purchased at your own cost.
  • Performing a red food coloring test with the Berkey PF-2™ Fluoride and Arsenic Reduction Elements attached. The Berkey PF-2™ Fluoride and Arsenic Reduction Elements must be removed prior to performing a red food coloring test in order to stay in compliance with the six-month warranty.
  • Using the water from a water softening system. Note: this action may clog the Black Berkey® Purification Elements or cause the stainless steel to pit or rust.
  • Using saltwater with Berkey® products.
  • Using a potato peeler or other instrument to damage or disrupt the carbon of the element
  • If the product is not used in accordance with the manufacturer’s recommendations or instructions.
  • Storing Berkey® elements in a manner not approved by New Millennium Concepts, Ltd.

 

 

 

Berkey Returns & Exchange Policy

 

Items that are damaged and/or not in resalable condition will not be eligible for a refund or exchange. We cannot re-sell anything that is used.

 

** No credits will be issued beyond the 30 day period.

If you place an order and then don’t wait it, it will be treated as a return. If you are dissatisfied with any product that has not been used or assembled, please contact us within 14 days (2 weeks) of receipt.

Return shipping is at the buyer’s expense. The products must be unused or assembled and returned in the original retail box/packaging. If an item is returned damaged by personal handling or return shipping and not returned in re-saleable condition, it will not be eligible for a refund or exchange.

For returns; the customer is responsible for return shipping fees, insurance and a 20 % restocking fee for the item(s). Restocking fees are imposed by the manufacturer. Once there is a confirmed receipt of the item(s), BerkeyWater.ca will refund 80% of your original purchase price minus the original shipping charges.

Refund will be issued to the credit card via payment was made or by an Interac/ Bank eTransfer.

BerkeyWater.ca will contact the customer regarding any exchange fees.

If you need to perform any water test as per your needs and concern, the customer will need to get it done within the first 10 days of purchase.

You must follow the proper protocols or the test results will not comply with the rules and regulations.

 

No returns or full refunds can be made without proper proof of concept and/or with it being passed the 10 days of purchase limit.

 

Please check for any defective products within 4 days and report it with proof.

 

Black Berkey® purification elements and the Berkey Earth™ have a 2-year prorated warranty calculated in 6 months intervals. Our guarantee is pro-rated similar to the guarantee on vehicle tires. In other words, if you have used the filters for 6 months, 75% of the guarantee still applies and so you can get a replacement set for 25% of the normal cost.

Once the Black Berkey filters have been used, they cannot be returned for a money back clause. A new set of filters will be given if there is any problem. (* Terms & Conditions Apply *)

 

Please check for any defective products within 4 days and report it with proof.

 

 

Berkey Cancellation Fee

 

If you place an order and then decide to cancel, a cancellation + payment processing fee will be applied. 

 

 

Berkey Payment Processing Fee (for duplicate orders)

 

When placing an order, please only press the “Place Order” button once. 

If you press the button twice, you will be charged twice which causes the company to be charged a Payment processing fee twice (from Stripe & PayPal)

 

 

If for any reason you do not want your order after it has been placed, it will be treated as a return. 

 

 

Shipping Terms & Conditions

 

 

Free Shipping Within Canada

We offer FREE shipping on orders over $117. (Some exceptions may apply for remote locations). 

Shipments will be via Canada Post Expedited Parcel. For reliable, timely and secure delivery we will ship your product via Canada Post- Expedited Parcel™.

Berkey Water Filter Canada (www.berkeywater.ca) will ensure all shipped products/parcels are packed securely to avoid any damage. If no one is home when your package arrives, your package will be left at your local post office or postal outlet for pickup.

When your order ships out, you will be notified by email and a Canada Post tracking number will be provided. You will be able to track your shipment on Canada Post’s website.

 

  • Signatures are required to make sure all parcels are received. We also want to make sure nothing gets stolen 😊
  • If no one is available at home for the signature, a pickup card will be left notifying you on where to pick up your parcel box.
  • If you require “No Signature” please specify it in the customer notes. Please note that “Berkey Water Filter Canada – www.berkeywater.ca” will not be reliable for orders that require “No Signatures”
  • We choose to have all orders require a signature/pickup notice process to avoid the troubles. At the end of the day we want to make sure your purchase gets to you 100% safe and sound 😊

Remote locations in Canada are not eligible for free shipping. Please contact Berkey Water Filter Canada (www.berkeywater.ca) for the shipping costs if this may apply.

Your order must be 100% accurate prior to finalizing.  Please double check your address and remember to include your Unit # etc., if applicable.  Enter your billing address as it is written on your credit card statement or it may not process. Please make sure to double check!

Berkey Water Filter Canada (www.berkeywater.ca) is not liable for packages lost due to incomplete or inaccurate addresses. In the case of a return order due to an incomplete or inaccurate address, the customer is responsible for all shipping fees and a 20% restocking fee for the item(s).

Upon receiving your delivery, if an item is damaged or defective as a result of manufacturing, simply contact Berkey Water Filter Canada (www.berkeywater.ca) and we will coordinate with the manufacturer to get that item replaced at no cost to you as quickly as possible.

Once your order has been placed it may be packed and shipped immediately (Yes, we ship quickly!) It cannot be canceled and we are not able to add to the order or change the shipping address etc.  If you wish to add to your order, you must make a new order.  They may or may not be combined in the same box.

*YT, NT, NU, and other remote locations may be invoiced for shipping after order is made. This is due to the high shipping costs to remote locations.

 

Please Note – IMPORTANT; If your order has an item which is on backorder or out of stock, you will have to pay the shipping fees of that product when the stock is ready to ship. 

 

In Stock Items

 

In Stock- Travel Berkey, Big Berkey, Royal Berkey, Imperial Berkey, Crown Berkey, Berkey Light, Go Berkey Kit, Black Berkey Filters, Sport Berkey Bottles, Berkey Lookout Bottles, Black Berkey Primers, Stainless Steel Spigots, Stainless Steel Stands, Berkey PF-4 Fluoride Filters, Berkey Shower Filter Without Shower Head, Berkey Tote’s, Sight Glass Spigots, Berkey Inline Shower Filters, & All Parts/Accessories!

 

 

Berkey PF-2 Fluoride Filters Are Currently Out Of Stock, BUT can be Pre-Ordered! Please note there is no set ETA for the PF-2 Fluoride Filters. Only order if you can wait!

 

Please note, if you order the PF-2 Fluoride Filters alone or with any-other product(s), they will be shipped out together when the PF-2 Fluoride Filters come back in stock. If you would like the filters shipped separately, you will have to pay the shipping costs. 

 

If you decide to order & then later on want to cancel your order; a cancellation + payment processing fee will be applied ***

 

 

Undelivered Packages:

 

A Canada Post carrier will attempt delivery at the address provided. If you are unavailable for delivery, Canada Post carriers will leave a Delivery Notice Card on your door or mailbox advising you of the attempted delivery, and that the package is now available at your local Canada Postal office/outlet for pick up. This is because of thieves and porch pirates. We want to make sure that you get your purchase in a safe manner!

This notice will include a phone number and postal address to contact for more information and pick up. Canada Post will send via your order email address Ship/Exception/Delivery tracking notifications. Your package will be available for pick up for 15 calendar days, after which it will be returned to Berkey Water Filter Canada. In this case, the customer is responsible for all shipping fees, all product will be incurred/asset 20% restocking fee for all item(s) returned undelivered.

 

International Shipping:

 

Shipping Worldwide is available, we provide this service!

Please send your mailing address and contact information for a shipping quote. Regular Mail and Courier Services are available at buyers expense. Please note that buyer will be responsible for all importation fees such as Insurance, Customs, Duties, Taxes, etc.

We want to make the process understandable and easy!

We thank you for understanding the shipping policies. These steps are necessary for an efficient process for everyone & to keep costs for shipping/returns at the lowest. Please let us know if you have any suggestions by emailing us at info@berkeywater.ca or by contact us via the Contact Us page 😊

 

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